When you call us, we will ask you a few questions regarding your event. We will want to know the date of the event, type of event, how many people and the age of the group (kids, adults) and where the event will take place. We will also ask some questions about the area in which you want the equipment to be set up. Once we determine this, we can then make some suggestions. Once we agree on what you want, we will then request a small deposit. If you are sending in the deposit, we require it to be in our office within 5 business days to hold the equipment. Once we receive your deposit, our office will contact you the day before to confirm your event date. Once we arrive final payment is due in full. We will then set up the equipment and go over safety instructions.